Supervising Carers / Support Staff

Stability within carer arrangements for families has been challenging in some circumstances. Staff turnover versus skill level has made it difficult to support consistency in routines and high levels of anger and distress for individuals and their families. Requests to supervise and train carers with additional hours has not been funded when requested. However, more recent announcements with NDIS options for how certain types of plans are able to be used has allowed families permission to choose themselves where they direct funding. This has enabled them to direct funding to services that are not required to be NDIA linked. Stability of this funding has been a challenge to manage schedule wise making it extremely difficult to plan ahead for the families and caseload management. Flexibility in location and quantity of duration and frequency has made it easier to support consistent staff with reduced burnout when that funding has been available. Carers with health care or therapy backgrounds are seeking support from those working with families and are a huge source of detailed information which can assist with programming and efficiency of goal setting / strategy implementation. Integrating regular communication via face to face and email / messaging is essential to support detailed comprehension and provision of support. Risks assessments need to be carried out continually with all supervision or training and integrated into the overall plan for caseload management.